SMCR and Conduct and Culture In The Time Of Covid-19

Wednesday 24 February 2021 |
 9:00 am
 – 4:30 pm


Wednesday 24 February 2021

Start Time:  

9:00 am


Event promoted by: Worksmart –


As SMCR becomes part of everyday life in Financial Services, this conference discusses how to develop conduct standards and healthy cultures in the context of Covid-19.


David Blunt, Head of the Conduct Specialists Department at the FCA will set the tone of the conference with a keynote speech on conduct and culture. Industry experts and leading practitioners will follow this lead to discuss topics such as:


  • The continuing importance of healthy firm culture for the FCA
  • The impact of Covid-19 on culture – challenges and opportunities that have arisen from the pandemic
  • Making a success of SM&CR: integrating the regime into your business and culture
  • The role culture can play in progressing pressing social issues, such as the need to break barriers around diversity & inclusion, and climate change and sustainability


Worksmart are delighted to be sponsoring and exhibiting at this key event. Julie Pardy, our Director of Regulation and Market Engagement, will also be giving a presentation on “Fitness & Propriety – Everything you might want to know but didn’t like to ask!” 


To find out more and register for this important conference, visit this page.


08:30 – 09:00

Registration & Virtual Networking


09:00 – 09:10

Chairperson’s Opening Remarks


09:10 – 09:40

PRA Update on SM&CR


09:40 – 10:10

Transforming Culture: Monitoring and Establishing policies to stop non-financial misconduct
Strategies and techniques in monitoring your culture
Formulating an efficient disciplinary process
A look into diversity and inclusion: Are the FCA’s 5 conduct risk questions the best way to drive cultural change?


10:10 – 10:30

Networking Break


10:30 – 11:10

SMCR Survey – Findings and best practices from Xcina’s recent industry survey

Practical approaches adopted by firms to operationalise SMCR addressing:

Conduct Rules Training and Breaches
Fitness & Propriety Assessments and Certification
Documentation Requirements
References, Recruitment and Performance Management
Culture, Accountability and Effectiveness
Lindsey Domingo – Regulatory Compliance Lead, Xcina Consulting


11:10 – 12:00

Fitness & Propriety – Everything you might want to know but didn’t like to ask!
What typically are most firms using for assessment methodology
How are firms managing the gathering and assessment of workflows
Why do Senior Managers need to be vigilant and take notice – not just for themselves, but for Certified Staff also?
How can this regulatory initiative be used to improve culture within firms and if it can, what return might it give?
Julie Pardy – Lead Regulatory Consultant, Worksmart


12:00 – 13:00

Lunch & Networking Break


13:00 – 13:40

Practical Lessons Learnt from the Insurance and Banking sectors: What can we do for better clarity?
Reviewing and controlling responsibility statements
Comparing different reporting map models to find what is practical to you
The importance of keeping your directory information up to date
Joanne Wardale – Head of Legal and Compliance, Cigna Global Health Benefits Europe
Adela Szakola – Director, Treasury Services CAO, BNY Mellon


13:40 – 14:10

Reasonable Steps: What is the best approach to take when you are unsure where the bar is set?
Putting together reasonable steps frameworks
Ensuring senior managers remain well informed with any changes
The Three Lines of Defence: Aligning the disciplines and rethinking your structure
Claire Carpenter – Founder, GETLIVID.CO.UK
Gerard Butler – Head of The SMCR Office, BNP Paribas


14:10 – 14:40

Setting an International Benchmark: Accountability on a group wide basis
Overseas Implications- the complexity of offshore reporting lines
Comparing different jurisdictions (Hong Kong, Australia, USA)
How can firms leverage what they have done in the UK to apply overseas
Limiting risks that can occur cross-border
Adrian Whelan – Senior Vice President of Regulatory Intelligence, Brown Brothers Harriman


14:40 – 15:00

Networking Break


15:00 – 15:30

A look into conduct rule breaches
Understanding lessons learnt from previous experiences
Grey Area’s: Is all non-financial misconduct, misconduct?
The types of breaches we are seeing more of
Russell Hornsby-Clifton – Head of Compliance, EFG Private Bank


15:30 – 16:10

The HR Perspective: Taking ownership of SMCR
Impact on the employment lifecycle (job advertising /recruitment/dismissals)
Dealing with good and bad leavers
Common issues to arise and how to deal with them efficiently
Alice Finney – Director, Starling HR Solutions


16:10 – 16:20

Chairperson’s Closing Remarks and Close of Day 1

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