Written by: Insight Regulatory Consulting LLP

Culture in financial services is widely accepted as a key root cause of the major conduct failings that have occurred within the industry in recent history. If culture is so crucial then it needs to be managed.  If it needs to be managed, then it needs to be measured.

Most firms monitor conduct risk based solely on internal metrics such as breaches of personal account dealing rules, failing to complete training or other internal rules but how can senior managers measure conduct and culture so that they can say with confidence that their employees not only know what good conduct and culture looks like but that the behaviour and accountability of their employees will always support the values of the firm and meet regulatory expectations.

In partnership with Kaplan Performance Academy we have recently developed C-CAT: a new Culture & Conduct Assessment Tool.

C-CAT allows firms to see what is required to drive cultural change and positive conduct in their organisation.

Whether you are developing a new culture & conduct programme or adding to an existing programme, the development strategy of your people must support your organisational goals.To find out how C-CAT can identify behaviours to drive positive culture, please click on the following link: https://www.insight-regulatory.com/news/insight-and-kaplans-c-cat-changing-culture-amp-conduct-with-confidence